Offer

Face-to-Face counselling

We will be happy to advise you in a face-to face meeting at one of our counselling centres in Bern, Tavannes, Solothurn and Olten. 

The counselling can be conducted in German, French, English, Spanish, Italian or Arabic. If necessary, we can organise an interpreter for you. 

Please make an appointment in advance.

rates and conditions

  • A counselling session usually lasts 60 to 75 minutes. The full rate for a counselling session is CHF 200.00. Thanks to service agreements, a reduced rate can be offered to persons residing in the cantons of Bern and Solothurn. The tariff levels are between CHF 20.00 and CHF 200.00 and are based on the monthly net income per household.
  • For longer consultations (> 75 min) as well as administrative work, an additional charge will be made.
  • Counselling sessions can be paid for in cash or by EC/Maestro/Postal or credit card as well as Twint.
  • Appointment postponements or cancellations must be notified at least 24 hours in advance. Otherwise, the tariff will be charged.

Counselling by telephone

We will be happy to advise you on our hotline 0900 81 27 01 (CHF 2.20/min), which is operated at the following times: Tuesday and Thursday 11 am – 1 pm.  Also for professionals.

If you would like to have a telephone consultation outside these hours, please call us to make an appointment.

Video counselling

Would you like to receive advice from the comfort of your own home? Then make an appointment for video counselling. The counselling can take place in German, French, English, Spanish, Italian or Arabic.

The connection is SSL encrypted. You do not need to download a programme. You only need an internet connection. 

rates and conditions

  • A counselling session usually lasts 60 to 75 minutes. The full rate for a counselling session is CHF 200.00. Thanks to service agreements, a reduced rate can be offered to persons residing in the cantons of Bern and Solothurn. The tariff levels are between CHF 20.00 and CHF 200.00 and are based on the monthly net income per household.
  • For longer consultations (> 75 min) as well as administrative work, an additional charge will be made.
  • For longer consultations (> 75 min) as well as administrative work, an additional charge will be made.

E-Mail counselling

Would you like to send us your question in writing? Then write to us via an SSL-encrypted connection. You will receive a reply to your initial enquiry within two working days.

rates and conditions

  • A flat rate of CHF 40.00 (CHF 30.00 for persons resident in the Canton of Berne) will be charged for the initial enquiry.
  • All further enquiries will be charged according to prior agreement (CHF 40/15 minutes or CHF 30/15 minutes for persons residing in the Canton of Bern).

Individual chat counselling

We would be happy to advise you in a live one-one chat. Please make an appointment in advance. The chat is SSL encrypted

rates and conditions

  • A one-to-one chat consultation costs CHF 40.00 per 30 minutes (CHF 30.00 for people resident in the canton of Bern).

Walk-in short consultations

Every Tuesday afternoon between 1 and 3 pm, one of our professionals is available for a brief consultation at Kapellenstrasse 24 in Bern.

Possible topics can be: Mariage/registered partnership and family reunifications, Couples relationship, Parenthood and family, Separation and divorce, Residence and integration, Finances, Administrative issues,  etc.

The short counselling sessions are free of charge and open to all people, living in an binational relationship. It is not necessary to make an appointment.